I am CHristiane Moser
UX Designer, UX Researcher, UX Strategist, UX Mentor
CUXpro | Dipl.-Ing. Dr. Moser Christiane
Professional UX Mentoring
Struggling to find an experienced (mid-level) UX Designer to strengthen your design and development team? Look no further. I offer personalized mentoring for Junior UX Designers. I help bridging the gap by unlocking their talent, refining their skills, and empowering your team remote. Mentorship for me is a partnership focused on sharing knowledge, providing feedback, and fostering personal and professional growth. Let's begin this journey together now!
In my understanding a MENTOR is someone, who is...
... managing (long-term relationship, time, and resources)
... encouraging (building confidence, setting goals, and self-reflection)
... nutruiting (guidance, advice, emotional support, celebrating)
... teaching (sharing experiences and knowledge)
... offering (help, feedback and resources)
... responding (identifying needs, active listening, empathy, and respect)
My Services
Consulting
As an exteral expert, I work with you in the development process of your interactive systems and applications. I support you in the selection and implementation of the right methods for your specific problem and develop a mix of methods with you that is individually tailored to your needs.
It is my objective and intention that all project decision focus on the users requirements, needs and ablilities and at the same time are in line with the company's goals.
Training
Good CX and UX management requires sound knowledge at all levels for a successful integration into the company and development processes. I can help you and your employees to understand the topics and to anchor them in your company in the long term.
In the method trainings you will get to know and apply a selection of methods from my portfolio that are aligned with your development process and multiply your ROI.
Speaking
At events of all kinds, as well as at conferences, I like to give a talk on the topics of brand, customer or user experience design, successful interplay of BX, CX & UX in an experience design culture, my development philosophy Human First and the ROI for your company.
My Process
With the *X Experience-centered Cycle, I support you in creating valuable digital products that empowering people.
My Philosophy
Human First
*X-centered Cycle
The focus of 'Human First', as implied by the *X Experience-centred Cycle philosophy, is on customers/users and their experiences. This new way of thinking and acting puts the customers/users of interactive systems at the centre of all design, development and strategy decisions.
CX
Customer Experience
By customer experience, I mean all the experiences your customer has during the interaction with your company, products, offers, or services in terms of experienced and felt quality. A good customer relationship is nowadays a must-have and part of good CX management.
UX
User Experience
By user experience, I mean all the experiences your user has while interacting with your products in terms of experienced and felt quality. Good usability of your product is no longer enough these days; the experience of the product (UX) and everything around it (CX) is more important.
My Client Feedback
My Partner
Collaboration Partner
TARA Systems is a technology-driven software company providing components and services for embedded systems in the consumer electronics, industrial, automotive and mobile device sectors. The company focuses on reliable solutions for digital TV reception as well as tools and developments for graphical user interfaces.
UXtweak is powerful research tools for improving usability of web sites and apps, from prototypes to production.
The User Feedback Lab offers user studies in the heart of Vienna and has a large database of users (300+).
Mnemonic AI enables an automated persona creation that is 100% data driven and can be dynamically updated.
Mentoring Partner
CareerFoundry is a global community of over 600 education experts, career specialists, mentors and tutors who believe that with the right tools, anyone can acquire new skills needed for a new career.
ADPList is a community based on connection and inclusivity - a platform where people can find, book and meet mentors worldwide. ADPList believes in inspiring, meaningful conversations led by mentors.
Lecturing/Teaching Partner
The degree programs Information Technology and Systems Management at the FH Salzburg and Computer Science, Communication & Media at the FH Upper Austria, as well as Applied Computer Science at the Paris Lodron University of Salzburg offer UX-relevant lectures.
Pupils at HTBLuVA Salzburg learn the creative conception and effective staging of multimedia information in human-friendly interaction.
My Method Portfolio
Analysis
research & understand
The goal is to 1) identify the people who will use the product (i.e., the users), 2) what they will use it for (i.e., the tasks), and 3) under what conditions they will use it (i.e., the context).
CX Methods
- User Workshops
- Interviews / Questionnaires
- Contextual Inquiry
- Ethnography
- Competitor Analysis
- Value Chain Analysis
- Customer Support Data Analysis
- Customer Journey Map
- Customer Lifecycle
UX Methods
- User Workshops
- Interviews / Questionnaires
- Contextual Inquiry
- Probes / Diary Study
- Ethnography
- Walk-a-mile Immersion
- Observations / Shadowing
- Competitive Analysis
- Content Audit / Task Analysis
- Trend Analysis
- Customer Support Data Analysis
- Literature Review
Concept
empathize & define
The goal is to define 1) the goal & problem statement, 2) the users (i.e., personas), 3) user flows, and 4) the minimum viable product (MVP), as well as derive requirements.
CX Methods
- Problem / Goal Definition
- Customer Experience Map
- Customer Experience Statements / Goals
- (Proto) Personas
- Ideation
- Minimum Viable Support Product
UX Methods
- Problem / Goal Definition
- Jobs to be Done
- (Proto) Personas
- User Flows
- User Stories
- Empathy Map
- User Journey Map
- Body Storming
- Open Innovation
- Ideation
- Concept Map
- Minimum Viable Product
Design
style & ideate
The goal is to define 1) task flows, 2) wireframes, 3) design language, and 4) mockups.
CX Methods
- Card Sorting
- Storyboarding
- Co-Design
- Service Flows
- Design Documentation / Language
UX Methods
- Sketching
- Information Architecture
- Card Sorting
- Storyboarding
- Task Flows
- Co-Design
- Low-fidelity Prototyping
- Design Documentation / Language
Prototyping
try & change
The goal is 1) to create testable prototypes and 2) to finalize the design language and mockups.
UX Methods
- Mid-fidelity Prototyping
- High-fidelity Prototyping
- Design Patterns / Heuristics
- Design Documentation / Language
Implementation
make & share
The goal is to define 1) best practices, 2) heuristics, and 3) to document development decisions.
CX Methods
- Design Patterns / Heuristics
- Design Documentation / Language
UX Methods
- Design Patterns / Heuristics
- Design Documentation / Language
Evaluation
test & finalize
The goal is to enable 1) early user feedback and 2) an iterative product development which saves time and money.
CX Methods
- Workshops
- Preference Test
- Five Second Test
- Expert Studies
- (Remote) User Studies
UX Methods
- Workshops
- Concept Test
- Preference Test
- Paper Prototyping Test
- Five Second Test
- Expert Studies
- (Remote) User Studies
- A/B Test
- Click-Stream Analysis
- Experience Sampling
