How can I support you with UX?
I support you with workshops and consulting, for example through user research, in developing your own UX strategy and successfully integrating UX into your company. What matters most here is selecting and applying the right methods for your specific challenge across the different phases of product development, meaning I develop a method mix tailored to your individual needs together with you.
Analysis
User research gives you a foundational understanding of your users and how they interact with your product.
Concept & Design
User-centered design helps you develop user-friendly products with an outstanding user experience.
Evaluation
Rapid prototyping, expert and user studies, and iterative development ensure the success of your products.
User Experience (UX) addresses all your users' experiences, e.g., while interacting with your products with regards to the perceived quality. Good usability of your product is no longer sufficient nowadays: what matters more is the experience of the product (User Experience) and everything around it (like the Customer Experience).
UX can be defined as: "a person's perceptions and responses that result from the use or anticipated use of a product, system or service.[...] User Experience includes all the users' emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviors and accomplishments that occur before, during and after use." (DIN ISO 9241-210)
Peter Morville's UX Honeycomb (2004) defines 7 fundamental facets of UX:
1) accessible: Everyone should be able to use the product, regardless of their abilities or technical knowledge.
2) findable: Important functions and information must be quick and simple to find.
3) usable: It should be easy for people to use and simple for teams to maintain, test, and evolve.
4) useful: The product should solve real problems or meet important needs for users and the business.
5) valuable: The product should give lasting benefits to users and the business.
6) credible: Humans must trust both the product and the company behind it.
7) desirable: The product should look appealing and encourage continued use.
Question: What is the best way to manage UX at a company?
Answer: Plan-of-action, in order to manage UX and find out if the UX of your products is aligned with your business objectives
Question: How to design the best user experience for a specific product?
Answer: Guideline, in order to help developers and designers to achieve the business objectives
User research helps to validate assumptions and products (e.g., by verifying the intended value proposition).
Want to learn more about UX?
Please send me an email, and we’ll set up an initial conversation. I’m also happy to come to you, run a training session with your team, and then support you with implementation and integration within your company.
UX Mentoring
Are you having trouble finding an experienced UX designer for your design and development team? I offer individual mentoring for junior UX designers to close exactly that gap. I help unlock hidden talent, refine skills, and strengthen your team remotely. To me, mentoring is a partnership focused on sharing knowledge, giving feedback, and supporting both personal and professional growth.
In my understanding, a MENTOR is someone who...
... manages (long-term relationship, time, and resources)
... encourages (builds trust, sets goals, and enables self-reflection)
... nurtures (guidance, advice, emotional support, celebrating successes)
... trains (passes on experience and knowledge)
... offers (help, feedback, and resources)
... responds (listens actively, recognizes needs, brings empathy and respect)
Appointment Booking
Looking to grow, have questions about your next career step, or want an experienced perspective on your project? Book a free intro call and tell me what’s on your mind right now. Together we’ll see whether my mentoring is the right fit for you and your goals.
Client Feedback
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CEO | Rail & Sea
Rail&Sea, specialized in rail logistics, is facing the challenge of digital transformation. Christiane supports us in developing our own Transport Management System, from conception through to detailed implementation. Her background in computer science and her specialization in UX design are extremely valuable to us. Without her know-how and dedication, our project would not be possible to realize.
Jonathan Sivak
VP Product – Product & Development | Metaloop
Christiane helped us take our product and user experience to the next level. She developed key features and supported us in establishing a more structured design process within our team and across the entire company. Through her coaching and mentoring as a UX expert, the product team was able to continuously improve and benefit from her knowledge. As a counterpart to the challenges in the metal recycling industry, we’re very glad to have her on board for our mission.
Client Feedback
Robert Greisberger
CEO | Rail & Sea
Rail&Sea, specialized in rail logistics, is facing the challenge of digital transformation. Christiane supports us in developing our own Transport Management System, from conception through to detailed implementation. Her background in computer science and her specialization in UX design are extremely valuable to us. Without her know-how and dedication, our project would not be possible to realize.
Jonathan Sivak
VP Product – Product & Development | Metaloop
Christiane helped us take our product and user experience to the next level. She developed key features and supported us in establishing a more structured design process within our team and across the entire company. Through her coaching and mentoring as a UX expert, the product team was able to continuously improve and benefit from her knowledge. As a counterpart to the challenges in the metal recycling industry, we’re very glad to have her on board for our mission.
Method Portfolio
Analysis
The goal is to 1) identify the people who will use the product (i.e., the users), 2) what they will use it for (i.e., the tasks), and 3) under what conditions they will use it (i.e., the context).
- User Workshops
- Interviews/ Questionnaires
- Contextual Inquiry
- Probes/Diary Study
- Ethnography
- Walk-a-mile Immersion
- Observations/ Shadowing
- Competitive Analysis
- Content Audit/Task Analysis
- Trend Analysis
- Customer Support Data Analysis
- Literature Review
Concept
The goal is to define 1) the goal & problem statement, 2) the users (i.e., personas), 3) user flows, and 4) the minimum viable product (MVP), as well as derive requirements.
- Product Experience Canvas
- Problem/Goal Definition
- Jobs to be Done
- (Proto) Personas
- User Flows
- User Stories
- Empathy Map
- User Journey Map
- Body Storming
- Open Innovation
- Ideation
- Concept Map
- Minimum Viable Product
Design
The goal is to define 1) task flows, 2) wireframes, 3) design language, and 4) mockups.
- Sketching
- Information Architecture
- Card Sorting
- Storyboarding
- Task Flows
- Co-Design
- Low-fidelity Prototyping
- Design Documentation/ Language
Prototyping
The goal is 1) to create testable prototypes and 2) to finalize the design language and mockups.
- Mid-fidelity Prototyping
- High-fidelity Prototyping
- Design Patterns/ Heuristics
- Design Documentation/ Language
Implementation
The goal is to define 1) best practices, 2) heuristics, and 3) to document development decisions.
- Design Patterns/ Heuristics
- Design Documentation/ Language
Evaluation
The goal is to enable 1) early user feedback and 2) an iterative product development which saves time and money.
- Workshops
- Concept Test
- Preference Test
- Paper Prototyping Test
- Five Second Test
- Expert Studies
- (Remote) User Studies
- A/B Test
- Click-Stream Analysis
- Experience Sampling